Opening & Shipping Times

Sales & Collections (Leicester) : Monday~Friday 9am-5pm
Shipping : Monday~Friday 3pm cut off time
- Closed Weekends & Bank Holidays -

Hikvision 2-Wire HD Video Intercom
Hikvision AX PRO Wireless Alarm System

Netview CCTV Terms & Conditions of Sale

This Agreement should be read carefully as it contains the terms and conditions which form a contract between Netview CCTV Ltd t/a  (We, Us, Our, Ours) and the customer (You, Your, Yourself)
All orders placed on this website are subject to the following Conditions:

Ordering & Payment
Payment is due at the time of ordering, unless specific alternate arrangements have been made.
Payment can be made by Credit/Debit Card, PayPal, Amazon payments or by Bank Transfer. We do not dispatch goods until we have received full cleared funds for all goods. 
We reserve the right to change prices without notice.

Ownership of the Goods
Ownership will only be transferred to you when you have paid in full all funds due to us in respect of the goods ordered.
Until full payment is made to us you must store the goods in a secure way. The goods including the packaging must be kept in new condition and remain our property until paid for in full. We retain full legal and beneficial title to the goods and reserve the right at any time to require you to deliver the goods to us and, failing to do so, we retain the right to enter your premises or of any third party where the goods are stored and repossess the goods.
Until payment is made the title to the goods shall remain with us, and you shall remain fully accountable.

Description of Goods 
We reserve the right to supply goods of substantially the same quality or better than those described. The seller accepts no responsibility whatsoever for the accuracy of data or the description of goods supplied in contract tort or otherwise or for any damages or injuries arising directly or indirectly from any errors or omissions.

All the products for sale on this website are subject to availability and although we take great care to ensure sufficient stock levels, stock shortages occasionally happen, and in which case we will contact you as soon as possible to inform you of the expected date of new stock arrival and also offer you alternative products or a full refund.

Whilst we make every effort to ensure prices on this website are correct, errors do occur and in the event of an error occurring we will contact you giving you the option to buy at the correct price or to cancel for a full refund. If you do not reply within 7 days of us informing you of the error the order will be automatically cancelled and you will be given the option of a refund or credit note

Despatch of Goods
Delivery time is not guaranteed and shall not form a basis of any agreement. We shall use reasonable means to deliver by a specified date but shall be under no liability whatsoever for delivery delays or their consequences, however caused and you hereby waive irrevocably all your rights and remedies (if any) in respect of any loss or damage suffered or incurred directly or indirectly as a result of any late delivery of the Goods. 

Delivery times
All delivery times are approximate and are subject to availability of stock. Orders must be received before 3pm (the cut off time) for dispatch the same working day. Orders received after this cut off time will be dispatched the following working day. 

Netview CCTV Ltd undertakes to do our utmost to deliver to you within the estimated times but we cannot make any guarantees. You will be required to sign on receipt of your order. Please make sure there will be someone available to collect the parcel and sign for the parcel when it is delivered. Returned consignments due to "customer not present / non-delivery" will be liable for the delivery costs which will be deducted from your account.

What happens if you are not in?

If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or it may be possible to pick the order up from the local depot. Please confirm this with the courier first, proof of identification will be required on request.

Signing for Goods
If you are unable to check the contents of the package at time of delivery please sign for the goods as “unchecked”. Failure to do so may affect any warranty claims you make thereafter.

It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this. We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date.

Damaged or defective goods on delivery
You should inspect your goods immediately upon delivery for defects, damages or shortage.

If you find any defects or damages you must inform us within 2 days from delivery by e-mail to [email protected]

You must:
Make a note on the carriers delivery consignment note that the goods were "DAMAGED"  
You must also take photo evidence of both the damaged box & any damage to products within

Order Cancellation
Cancellation of an order can only be accepted by agreement with ourselves and may be subject to cancellation charges. We do not accept cancellation of special orders or Software Licences

Restriction of the right of cancellation
There is no right of cancellation in the case of contracts (i) for the supply of goods that are not prefabricated and for the manufacture of which individual selection or specification by you is decisive or that are clearly tailored to fit your personal needs and/or (ii) for the supply of Software or Licence to use the Software

The right of cancellation lapses with regard to a contract for the supply of digital contents not supplied on physical medium even if we have started to perform the contract after you have expressly consented to us having begun performance before the expiry of the cancellation period and you have confirmed your knowledge of the circumstance that you lose your right of cancellation by consenting to the start of performance under the contract. In the case of a contract for software provided by us in the form of a download, we will provide you with a serial number (or a license file) used to activate the software. The serial number (or license file) makes it possible to activate the software at any time. Accordingly, sending the serial number (or license file) represents the start of performance under the contract on our part. In the ordering process we therefore ask that you confirm your consent to having the serial number (or license file) sent, and thus commencing performance of the contract, prior to the expiry of the cancellation period and that you are aware that by providing such consent you waive your right of cancellation. Accordingly, a contract for software to be provided by download cannot be cancelled after you have received the serial number (or license file). 

unless otherwise stated, goods are guaranteed free from defect caused by faulty materials or workmanship for a period of twelve months from the date of despatch. Semiconductors, IR LED's and other sensitive devices are not given a guarantee. Goods must be returned to us (return to base). The customer must pay for the transport of the goods to us. We should be notified promptly in writing or by email or telephone upon discovery of faulty goods. Guarantee claims must be made within 12 months from the date of despatch and accompanied by proof of purchase (delivery note or invoice) and details of the nature of the defect. We reserve the right to inspect, test and assess the goods to confirm that the alleged defect has not been caused by other factors than faulty materials or workmanship, such as neglect, misuse, storage method, wrong installation, wrongful handling, testing, or repair, by alteration or accident. 

We are not liable under this Guarantee if  (i) The full price has not been paid for the goods (ii) Defects arising from fair wear and tear, wilful damage, negligence, misuse, repairs without our approval, (iii) using the goods in an unsuitable way.
The guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods. Our liability under the Guarantee shall be limited to replacing, repairing or issuing credit-notes.

Limitation of liability
All warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. In particular we make no representation or warranty that the Goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You acknowledge and agree that you have used your own judgment in selecting the goods.
We exclude all liability for any loss, damage or expense howsoever suffered or incurred by you as the direct, indirect or consequential result of the goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and you hereby irrevocably waive all rights which you may have in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the goods.
The conditions do not apply where you deal as a consumer in accordance with section 12 of the Unfair Contracts Terms Act 1977 and to the extent that that such exclusion is not permitted in accordance with the provisions that Act. Your statutory rights remain unaffected by anything in these Conditions.
Nothing in these Conditions shall limit our full liability in respect of death or personal injury caused by our own negligence or under Part 1 of the Consumer Protection Act 1987.
We shall not be liable for incidental or consequential damages for any breach hereof, including but not limited to costs of removal and re-installation of goods, loss of goodwill, loss of profits or loss of use. 


Product design and specification changes may be made without notice. Goods may be discontinued by the manufacturer, by the supplier or by us without notice.
Specifications, data and descriptions are correct to the best of our knowledge. All images are used for illustration purposes only. We shall not be for any delay or failure to perform any of our obligations hereunder due to circumstances beyond our control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.

Transaction Security
The transfer of the less sensitive transaction details from the retailer’s site to payment processors is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and the Payment Gateways is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Payment By Cheque 
We do not accept cheque payments.

Internet Banking / BACS payments 
If you would prefer to make a bank transfer as payment for an order, please contact us by telephone or email. We will send you a pro-forma invoice along with our bank details. Once cleared funds are in our bank account we will despatch your order immediately.

All prices are billed in UK pounds sterling. If your credit card company or bank operate in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate.

VAT is included in the full selling price if not shown separately. We issue VAT invoices showing the VAT separately. If you require a VAT invoice for your purchase please contact us after making payment for your order.

Price changes
All prices and offers are subject to change, and availability. Prices are checked regularly; however, whilst every effort is made to eliminate errors in pricing, sometimes errors do occur. If prices on the web site are shown higher than actual selling price - we will make adjustments and charge you the correct price, if prices on the web site are shown lower than actual selling price - than we will contact you to either A) cancel your order and refund your money, or B) confirm if you wish to proceed with the order at the correct price.

All international orders will be advised of the shipping charges before the checkout process. If you are importing our products in to another country outside the United Kingdom you may be subject to duty or additional taxes dependent on the country you are in, tariffs vary from country to country. Netview CCTV Ltd is not responsible for any import duty or tax charges issued by your customs office. It will be the customer’s responsibility to pay any additional import duty or import taxes due for any overseas orders. Note that our product warranties cover products sold within the the UK only.

Returns Information

Returns will only be accepted with 14 Days of purchase with an official RMA number supplied by us. Return(s) costs are not refunded and goods must be received in the original, new, boxed, & unused resalable state otherwise will be rejected. All accessories, manuals, CD’s, cables etc. must be included and in the original unopened packaging. We reserve the right to deduct an amount of the cost to to replace any such missing items plus a surcharge to cover costs.
You must send back the goods immediately, but in any event no later than fourteen (14) days from purchase. You may have to pay for any diminished value of goods if this diminished value is due to improper handling on your behalf while ascertaining the nature, characteristics and functioning of the goods.

You must ensure that the returned goods are adequately packaged and take reasonable care of the goods whilst they are in your possession. We are entitled to pursue a claim and/or make a deduction against you if you fail to take reasonable care of returned goods. If you do not return the goods to us we are entitled to charge you for the cost of their recovery. 

Warranty Returns Procedure

If the product fails during normal and proper use within the 12 months warranty period, Netview CCTV Ltd will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to Netview CCTV ltd. All products repaired or replaced will be under warranty for the remaining period of the original warranty from the original date of purchase.

Firstly contact technical support by email  [email protected] for fault analysis and / or to obtain JOB NUMBER for RMA allocation.

Download and fully complete an RMA form on our website or request one by email from [email protected]
Place the fully completed RMA form and a copy of your receipt with the item being returned.
We recommend that you use registered post or courier and ensure there is adequate insurance to cover the cost of the goods.

We will NOT accept any returns without an RMA form completed and the RMA number clearly visible on the packaging (without  writing on the item packaging itself) Please make sure that your parcel is sufficiently packaged/protected as we will not be held responsible for received damaged goods. If the RMA number is not visible our warehouse will refuse to take delivery & the package will be returned to you.

Your statutory rights are not affected by any of the terms above.

Privacy Policy
Netview CCTV Ltd is aware that you, the consumers, are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounting purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time.

We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law.

This website is not intended for children and we ask that no one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

The use of cookies enable us to keep track of your shopping patterns thus enabling us to identify you. Should you wish you can disable cookies through the browser settings.
This agreement shall be governed by and in accordance with the laws of England and Wales.

Transaction Security
The transfer of the less sensitive transaction details from our website to PayPal and AmazonPayments is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

This agreement shall be governed by and in accordance with the laws of England and Wales.

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