Delivery Information
Delivery Information — United Kingdom
All orders are dispatched by DPD from our Leicester warehouse. Orders received before 3pm Monday to Friday are dispatched the same working day, subject to stock availability. Orders received after 3pm, or at weekends and bank holidays, are dispatched the next working day. DPD will email or text you a one-hour delivery window on the day of delivery.
Delivering outside the UK? Please see our Export Orders – Terms & Conditions and Delivery Information page.
UK delivery options and charges
Charges are per order, excluding VAT, and are shown at checkout once your postcode is entered.
| Service | Charge (excl. VAT) |
|---|---|
| Economy — 3 to 5 working days | £7.50 |
| Next working day | £10.00 |
| Next working day by 12:00 | £16.00 |
| Next working day by 10:30 | £27.00 |
| Saturday | £20.00 |
| Saturday by 12:00 | £37.00 |
| Saturday by 10:30 | £46.00 |
| FREE delivery on orders over £300 (excl. VAT) — 3 to 5 working days, UK mainland only | £0.00 |
| Click & Collect from our Leicester trade counter (LE4 8FY) | Free |
Scottish Highlands & Islands and Northern Ireland
DPD 2–3 working day service, £24.00 per order. Free delivery does not apply to these areas. Postcodes: AB31–38, AB41–56, BT, FK17–21, HS, IV, KA27–28, KW, PA20–78, PH15–50, ZE. Mainland Cornwall (TR1–20, TR26 and TR27) is UK mainland and receives all standard services, including free delivery on orders over £300.
Isles of Scilly
DPD 2–5 working day service, £30.00 per order (postcodes TR21–25).
Isle of Man
DPD 2–3 working day service, £40.00 per order (IM postcodes). UK VAT applies.
Channel Islands (Guernsey and Jersey)
DPD 2–5 working day service, £47.00 per order. No UK VAT is charged; local GST may be payable on arrival.
Republic of Ireland
DPD 2–3 working day service, £40.00 per order. No UK VAT is charged; Irish VAT and any duty are payable by the recipient on arrival. All payment methods are accepted for orders to Ireland.
Delivery FAQ
Can I specify a delivery date?
Yes — choose a Next Day service and your goods will arrive on the next working day (Monday to Friday), or choose a Saturday service. If you need delivery on a specific later date, add a note to your order and we will hold dispatch accordingly.
Do I have to be there to sign for my delivery?
DPD deliveries require a signature, so please make sure an adult is available. You can use the DPD app or the link in your notification to change the delivery day, leave the parcel with a neighbour or divert it to a DPD Pickup shop.
Can I change the delivery address after ordering?
Contact us as soon as possible. We can only change the address if the order has not yet been dispatched.
What if nobody is in when DPD calls?
DPD will leave a card and you can rebook or collect from a DPD Pickup shop. Parcels returned to us because nobody was available to sign, or because the address was incorrect, will incur the return carriage cost and re-delivery will be charged.
Can I cancel an order I have placed?
If the order has not yet been dispatched, contact us straight away and we will cancel it. Once dispatched, please accept delivery and contact us for a returns authorisation number; returns are subject to our Terms & Conditions of sale.
Weather and other delays
In severe weather or other exceptional circumstances DPD may experience delays. Delivery times are estimates and are not guaranteed.
Tracking
DPD: https://track.dpd.co.uk — your tracking number is emailed when the order is dispatched.
For urgent delivery queries email [email protected] or call 0116 3800 838.