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Warranty Status

Warranty Status
The Warranty covers failure of equipment due to design / manufacturing faults and does not cover any defect arising from mishandling, incorrect installation or any improper use of the product. Any damage, modifying of cables or opening of sealed units will invalidate any warranty. Warranty does not cover water damage or corrosion to RJ45 or BNC connectors.

All products sold on this website carry the following manufacturer warranties

Hikvision Branded Products:

Hikvsion NVRs 36 Months
Hikvsion DVRs 36 Months
Hikvsion IR Cameras 36 Months
Hikvsion Non IR Cameras 36 Months
Hikvsion PTZ Cameras 24 Months
Hikvsion Storage Devices 24 Months

AX Pro Branded Products:

All AX Pro branded Products 24 Months

HiLook Branded Products:

All HiLook branded Products 12 Months

EZVIZ Branded Products:

All EZVIZ branded Products 12 Months

Pyronix Branded Products:

All Pyronix Products 12 Months

ALL other products not listed above

All other products 12 Months

Waranty claims must be made within 12 months from the date of despatch and accompanied by proof of purchase (invoice) and details of the nature of the defect. We reserve the right to inspect, test and assess the goods to confirm that the alleged defect has not been caused by other factors than faulty materials or workmanship, such as neglect, misuse, storage method, wrong installation, wrongful handling, testing, or repair, by alteration or accident. 

We are not liable under this Guarantee if  (i) The full retail price has not been paid for the goods (ii) Defects arising from fair wear and tear, wilful damage, negligence, misuse, repairs without our approval, (iii) using the goods in an unsuitable way.
The guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods. Our liability under the Guarantee shall be limited to replacing, repairing or issuing credit-notes.

Warranty Returns Procedure

If the product fails during normal and proper use within the 12months warranty period, Netview CCTV Ltd will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to Netview CCTV ltd. All products repaired or replaced will be under warranty for the remaining period of the original warranty from the original date of purchase.

Firstly contact technical support by email  [email protected] for fault analysis and / or to obtain JOB NUMBER for RMA allocation. 

Download and fully complete an RMA form on our website or request one by email from [email protected] 
Place the fully completed & signed RMA form and a copy of your receipt with the item being returned. 
We recommend that you use registered post or courier and ensure there is adequate insurance to cover the cost of the goods. 

We will NOT accept any returns without an RMA form completed and the RMA number clearly visible on the packaging (without  writing on the item packaging itself) Please make sure that your parcel is sufficiently packaged/protected as we will not be held responsible for received damaged goods. If the RMA number is not visible our warehouse will refuse to take delivery & the package will be returned to you.

Returned merchandise should be in the original as new condition in original packaging along with all documentation and accessories originally included. 
We reserve the right to refuse the return, or make a deduction from any refund, at our discretion should this not be the case.