Carriers and Receiving Your Goods
Dispatch of goods
All orders are dispatched by DPD from our Leicester warehouse - UK, Ireland and export orders alike. Orders received before 3pm Monday to Friday are dispatched the same working day, subject to stock. Orders received after 3pm, at weekends or on bank holidays are dispatched the next working day. Delivery charges and service options are listed on our Delivery Information page; export orders are covered by our Export Orders - Terms & Conditions.
Delivery times
Delivery times are estimates and are not guaranteed. We do our utmost to deliver within the stated times but accept no liability for delays or their consequences, however caused. Transit times for export orders exclude customs clearance.
On delivery day
DPD will email or text you a one-hour delivery window on the day of delivery. A signature is required, so please make sure an adult is available. You can use the DPD app or the link in your notification to change the delivery day, leave the parcel with a neighbour or divert it to a DPD Pickup shop.
What happens if you are not in?
DPD will leave a card and you can rebook delivery or collect from your local DPD Pickup shop. Parcels returned to us because nobody was available to sign, or because the address given was incorrect, will incur the return carriage cost and re-delivery will be charged.
Signing for goods
If you cannot check the contents at the time of delivery, sign for the goods as "unchecked". Failure to do so may affect any delivery or warranty claim you make afterwards. It is your responsibility to sign for the correct number of packages shown on the consignment note. Any shortage must be noted on the consignment note and reported to us within 24 hours of delivery. Incorrect goods must be reported immediately so we can arrange the correct procedure. We cannot accept liability for goods lost in transit unless we are notified within 2 days of the expected delivery date.
Damaged or defective goods on delivery
Please inspect your goods immediately on delivery. If you find any damage, defect or shortage you must:
- note "DAMAGED" on the carrier's consignment note where possible;
- take photographs of the damaged box and any damage to the products inside;
- email [email protected] within 2 days of delivery with your order number and the photographs.
Tracking
Your DPD tracking number is emailed when the order is dispatched. Track your parcel at track.dpd.co.uk. For urgent delivery queries call 0116 3800 838 (Monday to Friday, 9am to 5pm).